Faq’s

How can Family First help me?

Family First is a service company dedicated to the recruitment and selection for your family. Contact us and answer our questionnaire, in order to begin the process of Recruitment & Selection (R&S).

Can I hire a professional on an ongoing basis? And what if I want an occasional babysitter?

There are two types of recruitment and selection (R&S): Permanent R&S and Occasional R&S. Permanent R&S for continuing contractual relationship between Client and Candidate. Occasional R&S means the use of the service in a timely manner, with no continuity of contract between de candidate and the client.

Who is the responsibility of the employee?

Family First is responsible for identifying and submitting candidates. It is an intermediary between the search process and final client selection of the candidate. After choosing a candidate, the contractual relationship is between the candidate and the client.

How do the Family First payment fees work?

Family First prices are concerning the process of R&S. This value is defined depending on the required occupational category and time desired.

What are the payment terms?

The client must pay the values determined in the table of fees of the current year. The professional recruitment and selection for the family segment and in the Lisbon area, are as follows:
– Permanent R&S – the day the candidate starts his functions (success fee);
– Occasional R&S – at the opening of the process.

There will be no charge to the client, if the recruitment process is not concluded with a Family First´s candidate.

How do I pay?

Payment can be made by bank transfer (NIB 0007.0000.00890494048.23) or check payable to Family First.

What is the schedule and how the process works?

See diagram on page > Company > R&S Process

And if for any reason, I want to replace the employee?

If the employment contract, between the candidate and the client, terminates during the first 12 weeks, Family First will seek to find a replacement with no additional cost for the client. This period applies to the initial process of R&S.

Am I required to enter into a written agreement for permanent recruitment?

No, but it is always advisable. For domestic services, a verbal agreement is sufficient because it has legal value, whether in the case of hiring external or internal employees.

And in the case of occasional requests, how does it work?

The payment method will be agreed upon between the client and the service provider.

After hiring the candidate, what are the duties and the rights of the client?

The duties of the client to the new employee are salary payment, social security contributions payment, payment of house work insurance, among others. The duties of the employee to the new employer will be the fulfillment of the established contract.

What kind of Social Security discounts are there?

There are two deductible options for Maids: Fixed legal minimal discount (17.4% employer responsibility and 9.3% maid responsibility) and Value of discount based on real working hours (20.6% employer responsibility and 11 % Maid responsibility). They have distinct benefits and conditions so you will have to choose between the two options at the beginning of the contract. See link below for more details: http://www.seg-social.pt/documents/10152/25997/1003_inscricao_admissao_cessacao_sd/157365d5-d6de-416b-9ec3-902dd482304d

If the employee works on an hourly basis, in three or four houses, is each employer required to pay social security?

Yes, it should always be paid. The maid will have to deduct a minimum of 80 hours per month to have the rights to the national social security service.

Is there any difference in terms of rights between an hourly employee and a monthly employee?

No, the employee always has the same rights; since there is regularity, even if only once a month. Deductions are not made only if someone has offered a punctual service.

And do I have to pay holidays, holiday bonus and Christmas subsidy?

After hiring, the new employee is entitled to receive holiday’s salary, holiday bonus and Christmas allowance, like any other employee engaged. In the first year of work, the amount will be in proportion to the months worked. The payment for the period of holidays cannot be less than the employee would receive if he were actually working.

And how many days off, do I have to give to employee?

Workers who are and who are not staying housed, have the right, without loss of pay, to the enjoyment of a weekly rest day. Besides the mandatory weekly rest day, leave can still be agreed between the parts, the enjoyment of half day or full day of rest. The weekly rest day should overlap with a Sunday, but can lapse into another day of the week, when serious and not regular life reasons of the household require.

Is there a specific law for domestic service or home services?

There is a law applicable to domestic service – Decreto-Lei n.º 235/92, de 24 of October. When not contemplated by this law, must apply the Code of Labour.